We believe transparency is the foundation of trust. This policy explains clearly what we collect, why we collect it, and how you can control your data.
This Privacy Policy applies to all mobile applications, websites, and digital services ("Services") developed and operated by Totalbet Digital, the media technology division of TOTALBET Zakłady Bukmacherskie Sp. z o.o. ("we", "us", "our"), a company registered in Poland at Ul. Jubilerska 10, 04-190 Warszawa.
By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please discontinue use of our Services.
We collect different types of information depending on how you interact with our Services:
Information you provide directly: When you create an account, submit a contact form, or interact with community features, we may collect your name, email address, and any other information you choose to provide.
Information collected automatically: When you use our mobile applications or visit our websites, we automatically collect certain technical data, including:
Information from third-party services: If you connect third-party accounts (such as a social login) we may receive limited profile information in accordance with the permissions you grant.
We use collected data for the following purposes:
We do not sell, rent or trade your personal information to third parties for their own marketing purposes.
As a Polish-registered company operating under EU law, our processing of personal data is governed by the General Data Protection Regulation (GDPR). We process your personal data under the following legal bases:
We may share your information with trusted third-party service providers who assist us in operating our Services. These providers are contractually bound to process data only on our behalf and in accordance with our instructions. Categories of third-party providers include:
We may also disclose your information where required by law, regulation, or legal process, or to protect the rights, property or safety of Totalbet Digital, our users, or others.
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer required, we delete or anonymise it securely. You may request deletion of your account and associated data at any time by contacting us at support@totalbet-apps.com.
If you are located in the European Economic Area, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at support@totalbet-apps.com. We will respond within 30 days.
Our websites use cookies and similar tracking technologies to enhance your experience and analyse usage. Cookies are small text files stored on your device. We use:
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Services.
Our Services are not directed to children under the age of 13 (or under 16 where applicable under local law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include data encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your data may be transferred to and processed in countries outside the European Economic Area. When we make such transfers, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and, where appropriate, through in-app notification or email. The "Effective Date" at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:
TOTALBET Zakłady Bukmacherskie Sp. z o.o.
Ul. Jubilerska 10, 04-190 Warszawa, Poland
Email: support@totalbet-apps.com
You also have the right to lodge a complaint with the Polish supervisory authority — the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych, UODO).